Hours of operation and addresses change, but they aren’t always updated on Yelp by business owners for the rest of us to see. Showing up when a business is closed or going to an incorrect address is a major inconvenience, which is why the business allows us the customers to help update business information through the Yelp mobile app on ios and Android. If the owners don’t, someone has to.
If you notice that information about a bar, restaurant, medical clinic, home cleaner, grocery store, or other business is out of date or incorrect, take advantage of Yelp’s editing feature to help correct errors for you and anyone else who would misguide information. There is a Yelp app just for business owners, but only a small percentage of businesses probably use it, so that’s up to us.
You can change the name, category, address, location on the map, times, phone, website, and menu. In return for your good deeds, Yelping will be a better experience for everyone.
On the Yelp business listing where you want to update or correct information, at the top right, tap the vertical or horizontal ellipsis (â¢â¢â¢), aka the “More Options” menu, and then select “Edit company”. You can also scroll down the list of companies, tap “More Info” and tap “Edit” or the pencil icon at the top right.
You can change the name, category, address, location on the map, hours, phone number, website and menu URL, as well as mention if the business is permanently closed or if the record is a duplicate. Go below the screenshots for more details on filling out each section.
Enable this setting if the location has been permanently closed. If the business is open, leave this setting alone. Do not activate it if the business is temporarily closed, for example due to construction, fumigation or other temporary reason. Temporary closures should only be mentioned in the “Notes” section at the bottom of the Change company page.
If you have seen more than one listing for the same company, activate the “Duplicate Company?” setting. You might not know which page is the official page, but fewer reviews and incomplete or incorrect information may indicate that the ad should be flagged. Just keep in mind that this is the same business location, not other company locations, even if they have the same name, like McDonald’s.
Enter the full name of the company. Avoid including store numbers because they are not part of the official business name and will not be how customers refer to the location. Additionally, omit any keywords, taglines, neighborhoods, and other information available elsewhere in the list. For example, the address will help determine the neighborhood, and the category is basically the same as the keywords.
If you tap on the map, you can select the actual location, if it is incorrect. Yelp uses the default map app to locate a building for an address, and you’d be surprised how many times this could be wrong. Move the map until the marker is exactly where the company building is.
Moving the pin on the map will not automatically change an address since you are simply correcting the location of the map for the address already provided. If the address is wrong, change it first before playing with the card, as you will have to check it afterwards anyway. Tap the address below the map to do so. You can either enter the address manually or fill it in automatically by tapping “Fill with current location”, which will use your phone’s GPS to locate your location.
Be aware of certain commercial locations. If there is no exact address for a business, it may be because it is a residential address for a side job like a handyman, pet sitter or photographer. . Yelp only requires a zip code or service area for these locations, and these small businesses may not want everyone to know their home address. If you know the zip code, just use it.
Select the correct category (s) for the business under the Category section. You can choose up to three categories that best match the description of “the primary purpose of this business,” according to Yelp. New categories are added quarterly, and Yelp has a complete list for reference. If something works better than what’s already there, tap the old category to replace it and “Add another category” for a second or third, if you haven’t already.
You can either enter a description of the new times (“now closing at 5pm on Sunday”) or include a photo of the updated times (from the storefront or menu). These should be normal operating hours, not temporary hours when off schedule for a few days. Adding a photo definitely gives your edit credibility and can help it become permanent on the list. If the business is now open 24 hours a day, you can include it in the notes field when suggesting changes.
It must be a direct local phone number with its area code. No extension, national call center number or cell phone number should be entered.
It must be the company’s website. No directories, social media sites, or other third party websites. It means no Facebook pages. If the business does not have a website, this field should be left blank.
9. Menu URL
If there is a website and there is a direct link to the menu (for restaurants, cafes or bars), include it in this section. If a company is part of Eat24 or SinglePlatform, these menus will already be included in the catering establishment and will not need a link. However, if you want to include a menu image that you have taken, you must manually add it to the “View menu photos” section of the company.
If there is any other information you want to mention, such as a temporary closure, renovation, or anything else that did not fit the existing edit page, write it down in the “Notes” section at the bottom. . You can also use this section to include links to Facebook posts or tweets that save any changes or updates you’ve made to the list. Press “Done” when you’re ready.
In some scenarios, a “are you working at this company?” Message. Can be displayed. option at the top of the Change company page. You can enable which can add more umph behind your change requests.
When you are done with your updates or changes, tap “Submit” at the top right. A Yelp moderator will review all changes and accept or reject them if they are unable to verify the information. Typically, changes are updated within 24-48 hours of submission. If there are complex issues, it may take longer.
The Yelp team checks for changes by reviewing your user submissions, the company website, social media, news articles, or even by contacting the company directly. Your best bet for your changes to be accepted is to follow. Yelp Guidelines and include additional information in the notes field.
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