CCA suspends Dunedin staff for alleged sharing of customer information

The ACC suspended two Dunedin staff for allegedly sharing customer information inappropriately.

The suspensions come after ACC sacked 12 workers from its Hamilton office pending an investigation into them, sharing details of customer injuries and making fun of them in a private Snapchat group.

Acting Managing Director Mike Tully said during the investigation this week that he learned of another incident in Dunedin involving colleagues inappropriately discussing client names.

“On Thursday, we took the step of suspending two more people while we conducted an investigation,” Tully said.

Their access to ACC systems and information had been removed.

“This is totally unacceptable behavior and I am appalled. We have a team of 4000 people working hard every day to help people recover from an injury and they are absolutely disgusted with the actions of those involved.

Thursday’s events follow the resignation of 12 ACC employees on Tuesday morning over the alleged sharing of customer information in a private Snapchat group.

On Wednesday, ACC’s board of directors and Mr Tully confirmed that they will conduct an independent review of ACC data management and customer information, including sensitive complaints.

The CCA Board of Directors was now working with Treasury as the CCA oversight agency to confirm the terms of reference and appoint someone to lead this review.

Details on this would be made public once confirmed.

“While I think we will likely find more examples of this activity, I made it clear that this behavior would not be tolerated at ACC.

“Customers and the public deserve to have confidence that their information is treated with respect and used only for legitimate purposes related to their complaint.

Investigations into the alleged information sharing were overseen by Mr. Tully and the findings would be reported to the Board of Directors, the ACC Minister and the person appointed to undertake the independent review.

“We know this situation is having an impact on our customers, we have heard the concerns of a number of them. We understand, we are deeply sorry and we apologize for the distress that has been caused.”

ACC employs approximately 480 people in Dunedin.

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